Role Overview
The Business Process Improvement Analyst within the Service and Repair, Technical Enablement Operational and Master Data Support Team is responsible for driving operational excellence, improving process efficiency, and ensuring data accuracy and consistency across global service and repair operations.
About Medtronic
Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year.
Key Responsibilities
- Analyze operational processes, workflows, and system issues to identify root causes and implement sustainable solutions.
- Support business users by triaging operational and data-related issues, coordinating resolutions, and providing status updates.
- Partner with Information Technology, Service and Repair Operations, Supply Chain, Finance, and Master Data teams to resolve business process challenges.
- Monitor and maintain service and repair master data to improve accuracy, consistency, and compliance with established standards.
- Support system enhancements, defect resolutions, and implementation activities, including User Acceptance Testing (UAT).
- Gather, document, and translate business requirements into actionable recommendations for technical and functional teams.
- Develop process documentation, knowledge articles, and best practices to improve support efficiency and knowledge sharing.
- Analyze operational data and trends to identify improvement opportunities and support continuous improvement initiatives.
Requirements & Eligibility
- Bachelor's degree and 3+ years of experience in business analysis, process improvement, operational support, or related business operations roles.
- Experience investigating business process, system, or data issues and driving issue resolution through root cause analysis.
- Experience gathering and documenting business requirements and supporting cross-functional projects.
- Experience supporting testing activities, including User Acceptance Testing (UAT) and validation of process or system changes.
- Professional proficiency in English.
Required Skills & Tech
SAP Enterprise CentralSAP Customer ServiceMaster Data ManagementServiceNowLean Six Sigma