Role Overview
As Head of Complaints, you will set the direction for the function, lead its people and controls, and build trusted relationships across Zopa to solve the issues behind the complaints received, while driving an AI-enabled transformation phase.
About Zopa
Zopa started in 2005 as the first peer-to-peer lending company and launched Zopa Bank in 2020. The bank listens to what customers dislike about finance and does the opposite, aiming to redefine the banking experience and empower employees.