Zoho corporation

Actively Hiring

Technical Support Intern

NA, India

Full time

Role Overview

Provide voice-based support to international/domestic customers over the phone, resolve technical issues, and engage with technical and content teams to improve customer satisfaction.

About Zoho corporation

Zoho Corporation provides software development and IT solutions.

Key Responsibilities

Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound)

Build a rapport with customers with clear and confident communication

Focus on customer satisfaction and first-time-resolution

Engage with the technical team to provide faster resolutions to technical issues

Work closely with the technical content team to identify gaps in the help module

Requirements & Eligibility

Clear and confident communication skills
Willingness to work night shifts
Focus on customer satisfaction and first-time-resolution

Required Skills & Tech

Customer SupportVoice SupportTroubleshooting