Weave

Actively Hiring

Support Representative

Lehi, USA

Full time

Role Overview

Weave Support is the lifeblood of customer retention! Our support representatives go above and beyond to ensure that we attend to every detail of our customer’s needs in order to resolve issues in less time and with the utmost level of satisfaction.

About Weave

Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported.

Key Responsibilities

Communicate with customers via inbound phone calls
Provide follow up to customers via outbound calls and emails
Clarify Billing terms with customers, including billing dates, initiation of billing, the breakdown of amounts, etc.
Reach out to overdue customers to update billing information
Upsell customers to annual billing, as well as identifying potential churn risks

Requirements & Eligibility

Minimum of 1 year of Customer Support experience
Strong phone presence and excellent written and verbal communication skills
Solid computer skills and the ability to adapt and learn technology quickly
Experience working with browsers, spreadsheets, and text documents
Strong soft skills and ability to de-escalate upset customers

Required Skills & Tech

Customer SupportPhone SupportBillingCommunicationSpreadsheets