Verizon

Actively Hiring

Customer Service Representative

Remote - Boston, USA

Full time

Role Overview

Delivering first-class customer service in every interaction, solving customer issues, and acting as a salesperson, product guru, and billing expert in a fast-paced environment.

About Verizon

At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world.

Key Responsibilities

Answering incoming calls from customers and responding to requests about installation, disconnection, changes to service, and Verizon products and services
Identifying customer needs and proactively offering our products and services
Contacting customers by phone or in writing concerning past due payments
Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues
Verifying service order accuracy and completeness and making corrections/changes, as needed
Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business

Requirements & Eligibility

Related Associate Degree or 2+ years’ relevant experience
Customer Service call center experience
Previous collections experience
Experience with selling products and services
Customer service skills
Demonstrated ability to communicate with detail and precision
Must live within 75 miles of the current reporting location

Required Skills & Tech

Customer ServiceSalesCollectionsCommunication