Role Overview
As a Customer Service Incident Coordinator, you will support Arabic-, French-, and English-speaking customers and clients affected by fraud, data breaches, or identity theft. You will coordinate incident activities, maintain accurate records, and connect customers and clients with the appropriate internal and external resources.
About Transunion
Sontiq is TransUnion’s identity protection and cyber safety business, helping consumers affected by identity theft, fraud, and data breaches protect and restore their identities through expert support and guidance. The team works closely with customers, clients, and internal specialists to provide timely assistance during challenging situations.