Thermo fisher scientific

Actively Hiring

Technical Support

Bremen, Germany

Full-time

Role Overview

Join our Technical Support team at Thermo Fisher Scientific and contribute to groundbreaking scientific research and innovation by providing expert-level support for our Gas Isotope Ratio Mass Spectrometry product line.

About Thermo fisher scientific

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer.

Key Responsibilities

Provide expert technical support for Thermo Fisher Scientific Gas Isotope Ratio Mass Spectrometry products
Resolve and monitor technical problems of the GIRMS product line including Delta Q, Orbitrap Isora/Isora Pro mass spectrometers
Provide support to Service Engineers during installations, repairs, and maintenance
Support software updates globally
Train Field Service Engineers, including preparing training courses and materials, and conducting training sessions
Create, update, and distribute Factory Communication documents on the Factory Product Support website
Report problems from the field to relevant departments of the factory to drive quality improvements

Requirements & Eligibility

Professional background with a graduate-level qualification or equivalent vocational experience in Electronics, Science, and/or Physics
Experience troubleshooting electronic systems is a clear advantage
Technical experience with Thermo Fisher Scientific Orbitrap and GIRMS Mass Spectrometers is an advantage
Experience in providing trainings or workshops is an advantage
Excellent communication skills in English, both written and spoken

Required Skills & Tech

Mass SpectrometryElectronicsPhysicsMicrosoft Office ApplicationsTechnical Support