Tech mahindra

Actively Hiring

Support Engineering

Hyderabad, India

Full-time

Role Overview

We are looking for candidates to join our team as Application Support Analysts in Hyderabad to investigate, troubleshoot, and resolve application-related incidents.

About Tech mahindra

Tech Mahindra is a leading global provider of digital transformation, consulting, and business re-engineering services and solutions.

Key Responsibilities

Investigate, troubleshoot, and resolve application-related incidents.

Diagnose and prioritize issues according to established procedures.

Monitor incidents and service requests to ensure timely resolution within agreed SLAs.

Keep customers updated on the progress of their issues.

Escalate unresolved issues to the appropriate technical teams.

Document and close incidents following established guidelines.

Collaborate with Subject Matter Experts (SMEs) and other teams to resolve complex issues.

Support our SaaS platform to ensure smooth and reliable service delivery.

Requirements & Eligibility

Any Graduation

Required Skills & Tech

Application SupportTroubleshootingIncident ManagementSaaS