Role Overview
As a Sr. Specialist TCOM Guest Services, you’ll provide a branded experience with every contact by listening and engaging the guest in order to deepen the relationship and drive loyalty and sales.
About Target
Target is one of the world’s most recognized brands and one of America’s leading retailers. We make Target our guests’ preferred shopping destination by offering outstanding value, inspiration, innovation and an exceptional guest experience that no other retailer can deliver.
Key Responsibilities
- Provide a branded experience with every contact by listening and engaging the guest
- Resolve guest concerns in a courteous, helpful manner
- Learn new technology and solve problems using all available resources and knowledge
- Interact with teams across Target to effectively resolve guest issues in a timely manner
- Identify, evaluate and communicating guest trends to leadership in a prompt manner
- Adapt quickly to the changing needs of the business while displaying a positive attitude and professionalism
- Maintain department performance standards and goals related to performance and quality service
Requirements & Eligibility
- High School Diploma or GED
- 1-2 years of previous guest experience or customer service experience
- Ability to interact with guests, team members and internal business partners with a professional, friendly, and empathetic style
- Excellent verbal and written communication skills, including listening and negotiating
- Strong technical skills, ability to work within multiple systems, and high proficiency with PC/Microsoft applications
- Able to work evenings, holidays, and weekends
Required Skills & Tech
Customer ServiceMicrosoft ApplicationsCommunicationProblem Solving