Target

Actively Hiring

Guest Service Team Leader

Erie, USA

Full-time

Role Overview

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction, recovery, and leading a team of hourly team members.

About Target

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.

Key Responsibilities

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Built for the developer community.

Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.

Ensures every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations.

Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments.

Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution.

Lead a team of passionate and knowledgeable Guest Advocates, Service Advocates and Front of Store Attendants.

Support Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features and offerings.

Support and enable team members to deliver pick up and drive up orders efficiently and accurately.

Requirements & Eligibility

You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.
You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
You are open to working a variable work schedule with varying hours, days or shifts (including nights, weekends, holidays, closing shifts and other peak shopping times).

Required Skills & Tech

Guest ServiceTeam LeadershipInventory ManagementRetail Business FundamentalsProblem Solving

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Role Highlights

Posted Date

6 Oct 2026

Salary

$20.25 - $34.45 per hour

Experience

Fresher