Tanium

Actively Hiring

Enterprise Services Engineer

Tokyo, Japan

Full-time

Role Overview

Enterprise Services Engineers (ESEs) serve Tanium's customers as hands-on-keyboard experts for both remote and on-site engagements, operating and maintaining the Tanium platform and its modules to achieve customer-specific outcomes.

About Tanium

Tanium is the Autonomous IT company. Driven by AI and real-time endpoint intelligence, Tanium Autonomous IT empowers IT and security teams to make their organizations unstoppable.

Key Responsibilities

Operationalize, administer and maintain the Tanium Platform to solve complex technical issues
Identify opportunities for our customers to get greater value from the Tanium platform
Identify and rapidly assign tier 3 support cases to Technical Support Engineers
Conduct daily health-checks on assigned accounts
Contribute to and track activity, after action, root cause and daily status reports
Document best practices and Play Book entries
Work closely with CSMs on improving Tanium operational status within key accounts
Provide technical direction to customer IT support staff

Requirements & Eligibility

BA/BS or equivalent experience required
5+ years of experience in IT/Consulting
5+ years of experience in Systems Administration/Engineering
Active TS/SCI Clearance or higher
Strong troubleshooting skills
Ability to articulate and communicate
Demonstrated critical thinking skills

Required Skills & Tech

BashPowerShellVBScriptPythonEndpoint SecuritySystems Administration