Sumo logic

Actively Hiring

Technical Account Engineer I

Noida, India

Full-time

Role Overview

We are looking for a Technical Account Engineer I to guide customers through complex use cases, untangle deployment problems, and ensure they get maximum value from the Sumo Logic platform.

About Sumo logic

Sumo Logic helps companies keep applications reliable and secure.

Key Responsibilities

Own your named accounts technically and be the go-to technical lead for a portfolio of customers

Get customers using the platform extensively by building new use cases and teaching advanced features

Craft success plans that can be measured and expanded

See trouble coming by combining automated usage signals with your own judgement to spot risks early

Run the cadence by leading health checks and contributing to Business Reviews

Help the accounts grow by working with Sales on renewals and expansion

Make the team better by feeding customer insight back to Product and Engineering

Requirements & Eligibility

5 to 6 years in a technical, customer-facing role such as technical account management, customer success engineering, professional services, solutions engineering, DevOps or SOC analysis
Real production experience across enterprise infrastructure: operating systems, virtualisation, databases, networking and security
Hands-on experience with at least one major cloud platform (AWS, Azure or GCP)
SQL or query language skills
A track record of owning multiple customer accounts and building relationships from practitioners to senior stakeholders
A degree in Computer Science, Engineering or a related field (B.Tech/BE or equivalent)

Required Skills & Tech

SQLAWSAzureGCPDevOpsKubernetesPrometheusAPI scripting