Role Overview
Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issue, inquiries or concerns, ensuring all customers' questions are answered in a timely manner while attaining monthly goals of Customer Satisfaction & Productivity.
About Smartrecruiters
Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 39 years, we have been entrusted with caring for our clients’ customers, combining human insight, design-thinking, and process engineering with robotic automation and AI-ML enhanced products.