Shipbob

Actively Hiring

Onsite Merchant Support Specialist

Elwood, USA

Full-time

Role Overview

The Onsite Merchant Support Specialist helps to monitor and complete inventory control related activities for all ShipBob merchants at our partner fulfillment centers.

About Shipbob

As a member of the ShipBob Team, you will grow with an ownership mindset, collaborate with peers and leaders alike, and experience a high-performance culture and clear purpose.

Key Responsibilities

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Run daily cycle counting and inventory control processes according to written SOP’s utilizing partner resources.

Investigate inventory discrepancies reported by the Merchant Support team and report significant discrepancies to the OSS Area Manager and the Operations Manager onsite.

Perform physical location checks to ensure quality and reconcile inventory variances within a 24-hour SLA.

Determine root cause of inventory adjustments and lead efforts to correct.

Perform audits or other actions requested by merchants within the site.

Respond and resolve merchant facing requests via ticketing system around inventory related issues within 2-hour SLA.

Vocalize concerns around inventory practices to OSS Area Manager and Operations Manager helping to identify areas of opportunity in day-to-day processes.

Communicate updates and relay important operational information about merchants directly to OSS Area Manager.

Requirements & Eligibility

2+ years of experience with ICQA processes in a 3PL or warehousing environment.
Proficiency with Warehouse Management System software.
Experience using an RF Scanner preferred.
Demonstrated ability to work independently without direct supervision on-site.
Possesses effective written and verbal communication skills; displays reading comprehension skills.
Experience communicating directly with customers or vendors preferred.
Excellent time-management and prioritization skills.
Excellent attention to detail.

Required Skills & Tech

ICQAWarehouse Management SystemRF ScannerInventory Control

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Role Highlights

Posted Date

6 Oct 2026

Salary

Competitive

Experience

2+ years