Role Overview
This role is central to making SeatGeek's Helpdesk and core IT systems proactive by default, powered by automation and AI-driven self-service. You will build smart automations, turn tricky escalations into scalable learnings and solutions, and configure best-in-class AI and automation systems for maximum impact.
About Seatgeek
SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we are simplifying and modernizing the ticketing industry.