Qonto

Actively Hiring

Kycb Analyst

Barcelona, Spain

Full time

Role Overview

Join us as a KYCB Analyst to help Qonto scale its Dutch market account-opening operations from Barcelona. You'll review and decide on KYC/KYB cases day-to-day.

About Qonto

We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries.

Key Responsibilities

Review and decide: Analyse client and company KYC/KYB documentation during account opening and decide whether accounts can be validated or rejected.
Call clients directly: Contact clients by phone to request additional documents and explain what's needed — outbound calls are a regular part of the job.
Help subscriptions move forward: Make reminder calls so onboarding doesn't stall.
Keep the queue moving: Monitor pending validations and flag anything at risk of becoming a bottleneck.
Escalate, don't guess: Report blockers and anything outside frontline scope to the backline team.

Requirements & Eligibility

Dutch & English fluency: Fluent written and spoken Dutch; English is Qonto's internal working language.
Comfortable on the phone: you're not afraid of outbound calls — you'll make several a day.
An analytical, detail-oriented mindset: you can review documentation carefully and justify a decision.
Understanding of what's at stake: this isn't a call-centre job — it's a payment institution, and validate/reject decisions carry real compliance weight.

Interview Process

On average, our hiring process lasts 20 working days.

Required Skills & Tech

ZendeskNotionKYCKYB