Health Services Specialist at Prudential

Conduct daily outbound calls to customers to raise awareness and promote the benefits of submitting a recovery claim

Guide and assist customers throughout the recovery claims process, addressing queries and offering support with documentation and submission

Provide end-to-end case management for each assigned customer, ensuring smooth progression from initial contact to final resolution

Perform administrative tasks such as arranging courier, handling of medical reports, scanning and printing documents to support claim submissions

Respond to customer enquiry in a timely and accurate way via email

Answering incoming calls from internal and external customers and Financial Consultants, addressing inquiries, resolving issues, and documenting interactions

Prudential

Health Services Specialist

Role Overview

About Prudential

Key Responsibilities

Requirements & Eligibility

Required Skills & Tech