Role Overview
As a Customer Support Team Lead, your primary focus will be on agent performance – from setting clear goals, continuously monitoring the quality and efficiency of the support they provide, and providing actionable feedback, to identifying areas for growth and celebrating wins.
About Preply
At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact.