Philips

Actively Hiring

Service Engineer

San Antonio, USA

Full-time

Role Overview

Responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

Key Responsibilities

Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs
Actively participate as a member of the regional work team; work to improve team processes and identify training gaps
Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes
Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively
Complete preventative maintenance, Field Change Orders, installation and all related tasks

Requirements & Eligibility

1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years of experience in other electromechanical industries
Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment
Associate degree in electronics or related field, or equivalent combination of education and experience

Required Skills & Tech

Electronic theoryMechanical theoryNetworking theoryEquipment troubleshootingDiagnostics