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Perplexity

Actively Hiring

Customer User Support

London, UK

Full-time

Role Overview

We are seeking talented Customer User Support to join our team and support users of our desktop apps, helping users solve challenging technical issues and maximize value from our AI-native browsing experience.

About Perplexity

Perplexity builds an AI-native browsing and search experience.

Key Responsibilities

HYRX

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Customer User Support at Perplexity | HYRX

Serve as the dedicated technical resource for desktop browser users, providing troubleshooting assistance and guidance on optimal use of the platform

Grow into the go-to technical and troubleshooting expert for Comet, helping both users and internal teams confidently navigate and use the browse

Partner with Enterprise, Mobile and Desktop teams to resolve issues and coordinate resources across multiple teams as needed

Translate learnings from Comet user issues into scalable solutions, working with Engineering and Go-To-Market teams to implement improvements

Build strong relationships with key Comet Enterprise users to ensure the success of their workflows in the browser

Requirements & Eligibility

3+ years of experience in technical support engineering roles, with a focus on application development
Proven ability to identify technical pain points in both our solutions and our customers' implementations
Experience leveraging AI tools to optimize workflows and improve team efficiency

Required Skills & Tech

Technical SupportCustomer SuccessTroubleshootingAI Tools

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Role Highlights

Posted Date

6 Oct 2026

Salary

Competitive

Experience

3+ years