Ntrs

Actively Hiring

Qa Engineering

Limerick, Ireland

Full time

Role Overview

Join the Investor Experience, Quality & Continuous Improvement team in a role that directly influences service quality, risk awareness and investor outcomes across Transfer Agency.

About Ntrs

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust is proud to guide the world’s most successful individuals, families, corporations and institutions.

Key Responsibilities

Complete independent, risk-based reviews across communications, case management, calls and operational processing
Apply agreed quality standards consistently and objectively across sampled work
Analyze quality trends to identify recurring issues, control gaps and improvement opportunities
Deliver constructive feedback that helps teams improve quality, consistency and investor outcomes
Produce regular quality reporting and management information
Act as a champion for investor-focused service excellence

Requirements & Eligibility

Strong understanding of Transfer Agency operations and investor servicing
Experience across TA service areas including Investor Services, Registration & AML/KYC, Onboarding, Dealing, Finance, and Client Services
Ability to interpret data, identify patterns and draw practical conclusions
Strong written and verbal communication skills
Experience participating in change, process improvement or quality initiatives
Applicants must have the right to work in Ireland at the time of application and for the duration of employment

Required Skills & Tech

Transfer AgencyQuality AssuranceAML/KYCData AnalysisProcess ImprovementRisk Management