Nike

Actively Hiring

Retail Lead

Durban, South Africa

Full-time

Role Overview

Nike Durban is looking for a Retail Lead to join the team and provide world-class service to the consumer, coordinating, coaching, and motivating employees while supporting daily business operations to achieve sales targets.

About Nike

At NIKE, Inc. we promise to provide a premium, inclusive, compelling and authentic candidate experience, standing at the forefront of the sports and fashion industry.

Key Responsibilities

Deliver exceptional consumer service and ensure a premium brand experience
Coordinate, coach, and motivate the employees in your area
Maintain an excellent work atmosphere and support management of daily business to achieve sales targets
Support digital services, visual merchandising, sales floor, and promotional campaigns
Identify and solve problems in partnership with store leadership
Act as a brand ambassador for NIKE's initiatives and ensure compliance with standards and guidelines

Requirements & Eligibility

Grade 12 certificate
Customer service and/or retail experience preferred
Ability to manage a small team of peers
Effective communicator, brand ambassador, and collaborative teammate
Demonstrated ability to apply product sales techniques
Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays

Required Skills & Tech

Customer ServiceRetail ManagementVisual MerchandisingSales Floor OperationsTeam Leadership