Mr d

Actively Hiring

Operations Support Specialist

Cape Town, South Africa

Full-time

Role Overview

The purpose of this role is to execute, manage and improve our operations support functions.

About Mr d

Mr D, a division of the Takealot Group, is passionate about delivering exceptional customer experiences through innovation and data-driven strategies.

Key Responsibilities

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Assist in managing day-to-day operations across various business verticals within MrD, contributing to smooth and efficient trade operations

Map existing as-is operational workflows, identify systemic inefficiencies, and design optimised to-be process architectures

Leverage AI-powered automation tools to partially or fully automate manual processes

Structure and write clear operational guides for two distinct audiences: step-by-step SOPs for human teams and structured rule-sets/prompts for AI agents

Evaluate operational health through a process-driven lens, continuously monitoring and optimising the performance, accuracy, and quality of tasks handled by human teams and AI agents

Participate in the implementation and refinement of operational processes to boost trading efficiency on the MrD platform

Support continuous improvement initiatives to enhance operational processes, using data to inform and guide decisions

Analysis of operational data to generate actionable insights aimed at improving customer experience, efficiency and cost optimisation

Requirements & Eligibility

Relevant bachelor's degree in commerce, engineering, finance or related field
At least 3 years of experience in operations, particularly in e-commerce, logistics, supply chain, Operations focused Management Consulting or a related fast-paced industry
Proficiency in advanced Excel
Knowledge of SQL or Python, Zendesk, Looker, Process Mapping Tools is advantageous

Required Skills & Tech

ExcelSQLPythonZendeskLookerProcess Mapping ToolsGenerative AI

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Role Highlights

Posted Date

23 Oct 2026

Experience

3+ years