Role Overview
We are seeking a Customer Service Specialist to handle repair, inspection, maintenance, and lending services for surgical equipment, act as an external point of contact, and manage communication with overseas manufacturers and back-orders.
About Medtronic
Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life, working across more than 150 countries to develop innovative medical technologies.
Key Responsibilities
- Act as an external contact point for services related to repair, inspection, maintenance, and rental equipment
- Follow up with overseas manufacturers and handle inquiries
- Place orders for repair parts overseas and manage back-orders
- Perform administrative work related to overall services
- Handle phone calls regarding repair requests from sales and distributors
- Improve quality and process efficiency through business improvement
- Plan business improvements and project management for customer satisfaction
Requirements & Eligibility
- Sales or sales administration experience
- High interpersonal and communication skills
- Customer-oriented and team player mindset
- Strong sense of issue awareness and analytical skills
- English proficiency for smooth email correspondence and web conference communication
- PC skills including Microsoft Office Excel, Access, Word, and PowerPoint
- Bachelor's degree (4-year university graduate) or equivalent degree or qualification
Required Skills & Tech
Microsoft OfficeExcelAccessWordPowerPointSAPSFDCProject Management