Role Overview
The Disputes Solutions team is looking for a Senior Specialist, Product Owner to help shape and deliver Mastercard's next-generation disputes platform, defining product requirements, driving feature development, and ensuring platform support for global and regional market needs.
About Mastercard
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. We support a wide range of digital payment choices, making transactions secure, simple, smart, and accessible. Our technology, innovation, partnerships, and networks combine to deliver products and services that help individuals, businesses, and governments
Key Responsibilities
- Own requirements and roadmap execution for key areas of Mastercard's next-generation disputes platform.
- Partner with global and regional stakeholders to gather, analyze, prioritize, and document customer, operational, regulatory, and business requirements.
- Translate business needs into clearly defined epics, features, user stories, acceptance criteria, and measurable outcomes.
- Serve as Product Owner for an agile development pod, maintaining and prioritizing the product backlog to maximize customer and business value.
- Collaborate closely with Engineering and Architecture teams to ensure solutions align with platform strategy, extensibility, scalability, and regional deployment needs.
Requirements & Eligibility
- Experience building enterprise SaaS, platform, fintech, banking, or payments products
- Knowledge of disputes, chargebacks, fraud management, case management, or transaction lifecycle processes
- Experience supporting products deployed across multiple regions, markets, or countries
- Understanding of how regulatory, operational, and customer requirements vary across global markets
- Experience working with AI, machine learning, intelligent automation, or data-driven products
Required Skills & Tech
Product ManagementAgileProduct OwnershipStakeholder ManagementAIMachine Learning