Role Overview
We are seeking a commercially driven Director, Customer Growth to lead a portfolio of strategic Money Transfer Operators (MTOs) and remittance providers across North America. This individual will be responsible for accelerating customer growth by identifying new commercial opportunities, expanding payment corridors and use cases, strengthening executive relationships, and delivering innovative money movement solutions.
About Mastercard
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
Key Responsibilities
- Manage and grow a portfolio of strategic Money Transfer Operators (MTOs) and remittance providers across North America.
- Develop and execute multi-year customer growth strategies to increase transaction volumes, revenue, and customer profitability.
- Identify and commercialize new money movement opportunities across domestic and cross-border payment flows.
- Expand Mastercard's money movement solutions by introducing new payment corridors, use cases, and customer segments.
- Build trusted executive relationships and position Mastercard as a strategic partner to customers.
- Lead commercial negotiations, including renewals, pricing strategies, business cases, and long-term partnership agreements.
- Partner closely with Product, Customer Delivery, Operations, Compliance, Finance, Legal, and Marketing to accelerate execution and remove barriers to growth.
Requirements & Eligibility
- 7+ years of experience managing strategic customer relationships within remittances, money transfer, cross-border payments, fintech, or financial services.
- Strong understanding of the global remittance ecosystem, including Money Transfer Operators, payment processors, correspondent banking, digital wallets, and payout networks.
- Proven track record of growing strategic accounts and delivering measurable commercial results.
- Experience negotiating complex commercial agreements and developing executive-level business cases.
- Bachelor's degree required; MBA or equivalent business experience preferred.
Required Skills & Tech
Cross-border paymentsRemittancesFintechFinancial servicesCommercial negotiationsBusiness forecasting