Role Overview
Efficiently manage and respond to customer inquiries received via phone to provide comprehensive support regarding M-KOPA customer accounts or products, achieving positive customer satisfaction through first-call resolution.
About M-kopa
M-KOPA is a fast-growing fintech company empowering people across Africa by unlocking digital and financial inclusion. Recognized globally by the Financial Times, CNBC, and TIME100, M-KOPA has served over 10 million customers and unlocked billions in cumulative credit.