Role Overview
The CX Quality & Development Specialist acts as an advocate for developing people and elevating the customer experience through impactful coaching and mentorship. The role involves delivering personalized coaching sessions, creating action plans based on QA insights, auditing AI-based tool outputs, and collaborating with leadership to improve CX performance metrics like NPS and CSAT.
About Logitech
Logitech is a global company that designs products that have an everyday place in people's lives. They are a multi-category, multi-brand company that values diversity, inclusivity, and flexibility, empowering employees to collaborate and work from anywhere while making a positive global impact.