Jobber

Actively Hiring

Customer Onboarding Specialist

Remote - Canada

Full time

Role Overview

We are looking for a Customer Onboarding Specialist to join our Success team, playing a pivotal role in welcoming new home service businesses to Jobber and setting them up for long-term success.

About Jobber

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology.

Key Responsibilities

Guide a portfolio of new customers through a structured onboarding progression, from kickoff to activation.
Be a product expert so our customers are set up for success from day one.
Actively listen to customers' needs, build strong relationships, and deliver customer focused solutions.
Use AI-assisted workflows every day for session prep, follow-ups, and account context.
Drive and encourage feedback loops that strengthen a customer retention mindset.
Strive for execution excellence by helping optimize our tooling, processes, and workflows.

Requirements & Eligibility

Customer service experience, ideally in a role providing high touch customer service.
A track record of exceptional customer support and onboarding of new customers to complex products.
Comfort operating inside structured systems: defined playbooks, milestones, and metrics.
Next level communication and relationship building abilities.
Experience with a modern CRM and scheduling stack (we use Salesforce, Chili Piper, and Slack).
Hands-on comfort using AI tools in your daily work.

Required Skills & Tech

Customer ServiceSalesforceChili PiperSlackCRMAI Tools