Idfc first bank

Actively Hiring

Data Analyst

Mumbai, India

Full-time

Role Overview

The Portfolio Analyst – Program & Loyalty will support the strategic and operational aspects of customer engagement programs within the Retail Liabilities division of Retail Banking, involving tracking key metrics, evaluating campaign effectiveness, and monitoring benefit utilization.

About Idfc first bank

IDFC FIRST Bank is a banking institution providing retail banking and financial services.

Key Responsibilities

Support the Strategy team in designing and evaluating customer engagement campaigns
Collaborate with the Loyalty Head to track and report key loyalty metrics
Work with the Alliances team to assess the effectiveness of partner offers and promotions
Assist Program Managers in monitoring the performance and impact of customer programs
Track benefit utilization and categorize benefits that contribute to organizational value
Provide data insights to channel teams to support program uplift through RM engagement
Monitor RM activation and engagement levels to ensure program effectiveness

Requirements & Eligibility

Graduate in any discipline (Full time)
Post-graduation (MBA/PGDM or equivalent) is preferred
Experience in data analysis, campaign tracking, or customer engagement within banking or financial services
Exposure to loyalty programs, alliances, or portfolio analytics is desirable
Strong analytical skills with proficiency in data interpretation and reporting
Ability to work collaboratively across multiple teams and functions
Detail-oriented with a focus on tracking performance metrics and program outcomes
Fluent in English with strong stakeholder management skills

Required Skills & Tech

Data AnalysisCampaign TrackingPortfolio AnalyticsCRM ToolsDashboardsCampaign Management PlatformsData Interpretation