Role Overview
Hopper's Travel Operations Specialists sit at the intersection of customer advocacy and operational expertise, acting as the go-to resource for CS teams and travelers navigating complex, high-stakes situations. You will own escalation management across air, hotel, fulfillment, and rapid response channels.
About Hopper
Hopper is on a mission to become the leading travel platform globally, powering Hopper's mobile app, website, and B2B business, HTS (Hopper Technology Solutions). By leveraging massive data and machine learning, Hopper combines a world-class travel agency offering with proprietary fintech products to bring transparency, flexibility, and savings to