Gusto

Actively Hiring

Payroll Specialist

Denver, United States

Full-time

Role Overview

This is an amazing opportunity to use your payroll expertise to reshape our customer experience by resolving tax notices while delivering a world-class customer experience.

About Gusto

At Gusto, we are on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers.

Key Responsibilities

Provide exceptional service to our customers
Interact professionally with our customers via email and/or phone
Research and resolve payroll tax notices on behalf of our customers
Provide clear and concise case documentation
Collaborate with our Compliance, Engagement, and Tax Operations teams
Communicate with government agencies to represent Gusto and advocate for our customers

Requirements & Eligibility

2-4 years of payroll experience, notice resolution experience is a plus
Ability to work collaboratively with cross-functional teams
AI Fluency: Capable of using current AI tools and have a mindset to help create and shape new AI tool functionality
Capability to manage multiple priorities within a high-volume, fast-paced environment and adapt to shifting priorities daily
Strong analytical and problem-solving skills
Excellent communication skills, both written and verbal

Required Skills & Tech

PayrollTax ResolutionCustomer SupportResearch and AnalysisAI Tools