Role Overview
As the Field Operations Manager I, you will oversee all field support, splitting time between the central office and field, for local operations, including planning, coaching, scheduling, and coordination of all team activities. You will ensure the internal team and vendors understand the proper methods for installation, maintenance, and repair of network infrastructure as well as safety standards.
About Google
At gFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.
Key Responsibilities
- Lead and manage a team of technicians, overseeing all aspects of field operations including planning, scheduling, and coordinating construction, installation, repair, and maintenance activities.
- Foster team development by actively promoting best practices, identifying skill development opportunities, and creating personalized plans for individual growth.
- Troubleshoot and resolve service issues across the network, from the central office to customer premises.
- Possess proficiency in various technical tasks like installing Ethernet jacks, making telecom space cross-connects, and handling radio installations, maintenance, and troubleshooting.
- Navigate complex customer interactions with exceptional client service, professionalism, and thoroughness.
- Communicate effectively with internal colleagues and external customers.
- Cultivate relationships with property managers and building owners through advanced technical knowledge, effective communication, and collaboration.
- Execute operational processes and procedures with attention to detail.
Requirements & Eligibility
- 5 years of experience in Fiber to the Home (FTTH)/ Gigabit Passive Optical Network (GPON)/ 10 Gigabit Passive Optical Network (XGS) network construction and/or large scale fiber network deployments.
- 5 years of experience managing relationships with contractors and suppliers.
- 3 years in a people manager position.
- Experience with physical layer components of networking infrastructure, including twisted pair copper cabling (Category 5 or greater), 66 blocks, 110 blocks, patch panels, fiber optic cabling, etc.
- Ability to lift/move up to 50lbs of equipment as required.
- Valid driver's license.
- Ability to pass a motor vehicle record check that meets company standards.
- Ability to work non-standard working hours as needed including nights, weekends, holidays, and differing work rotations/shifts as well as 10% domestic travel.
Required Skills & Tech
Fiber to theGigabit Passive Optical10 Gigabit PassiveNetwork ConstructionPeople ManagementOSHA Safety StandardsTelecommunicationsField Operations