Figure technology solutions, inc.

Actively Hiring

Team Manager

Charlotte, USA

Full-time

Role Overview

We are seeking a results-driven, customer-focused Team Manager to lead a team of up to 18 Customer Success Associates at varying levels.

About Figure technology solutions, inc.

Figure Technology Solutions, Inc. is the leading blockchain-native capital marketplace for the origination, funding, sale and trading of tokenized assets.

Key Responsibilities

HYRX

A community-driven job board helping engineers discover high-impact roles at companies building the future.

Explore

All Opportunities
100% Remote Roles
US Tech Jobs
Post Opp. (Job)
Post Interview Exp.
Read Interview Exp.

Company

About Us
Privacy Policy
Terms of Service

Built for the developer community.

Provide hands-on leadership to create a positive, collaborative work environment

Oversee team performance, focusing on metrics like productivity, efficiency, quality, and SLA adherence

Equip the team with up-to-date product knowledge, best practices, and company policies

Manage daily team operations, addressing escalated issues, monitoring workflows, and empowering agents to meet SLAs

Ensure team adherence to Figure's policies and standards

Handle administrative responsibilities, such as managing performance records, PTO, and disciplinary actions

Serve as a liaison with Workforce Management, HR, and IT

Requirements & Eligibility

3-5 years of leadership experience in customer support, preferably in contact centers or financial services industries
Strong communication and interpersonal skills
Proven ability to ensure policy adherence
Strategic thinker with advanced problem-solving skills
High proficiency in workforce management tools, CRM systems, and data analysis platforms

Required Skills & Tech

CRMWorkforce ManagementData Analysis

Ready to apply?

Take the next step and submit your application.

Role Highlights

Posted Date

3 Oct 2026

Salary

$77,400 - $86,000/yr

Experience

3-5 years