Etsy

Actively Hiring

Staff Ux Researcher

Brooklyn, USA

Full-time

Role Overview

We’re looking for a Staff UX Researcher to help define and raise the quality of experiences across Etsy by leading research and measurement focused on Etsy UX quality.

About Etsy

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world.

Key Responsibilities

Define experience quality and set the research and measurement strategy for UX modernization across Etsy
Build and lead a repeatable benchmarking program for core Etsy buyer and seller flows
Establish important baselines and success measures spanning usability, task completion, efficiency, and customer perception
Lead mixed-methods research that identifies and prioritizes experience gaps
Integrate quantitative and qualitative research with behavioral data and competitive intelligence
Translate complex evidence into clear recommendations that influence product roadmaps
Partner with and mentor researchers across Etsy

Requirements & Eligibility

7+ years conducting product research
Strong quantitative research expertise, including crafting detailed surveys and measurement frameworks
Expertise and judgment to select the right qualitative and quantitative approaches
Deep knowledge of usability research
A track record of developing durable research programs
Strong communication and influence skills

Required Skills & Tech

UX ResearchQuantitative ResearchQualitative ResearchUsability ResearchBenchmarkingMixed-Methods Research