Equinix

Actively Hiring

Shift Customer Operations Technician

London, UK

Full time

Role Overview

As a Shift Customer Operations Technician, you'll embark on a development journey where your technical skills will flourish, and your dedication to exceptional customer service will make you an invaluable member of our team.

About Equinix

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

Key Responsibilities

Ensure customer satisfaction by promptly meeting order requirements
Deliver exceptional customer experiences during interactions
Support new deployments and existing alterations according to operating procedures
Provide on-site support through access control and escorting services
Develop into a trusted point of escalation for customers
Lead and support projects following standard operating procedures
Assist vendors on projects & support on physical customer audits
Reviews and responds to work order requests in the queue, following commitment times

Requirements & Eligibility

Experience in Customer Service, Operations, telecomms or Data centres
Willing to work a shift rotation that includes day and night shifts
Motivation to work autonomously
Good computer knowledge and familiarity (Windows)
Experience of Cat6a / Fibre Cabling techniques (Installation, Termination & Testing)
Knowledge of network protocols such as TCP/ IP
Awareness of basic hardware configuration

Required Skills & Tech

Fiber CablingTCP/IPWindowsData Center OperationsCross-Connect