Role Overview
This is a builder’s role, where you'll own both the technical depth and commercial outcomes for some of ElevenLabs' most exciting customers across Southern Europe, sitting at the intersection of product, engineering, and revenue.
About Elevenlabs
ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta.
Key Responsibilities
- Run onboarding, enablement, and growth across ElevenLabs' full platform, core speech models, creative tools, and Agents
- Advise customers on production deployment, digging into usage and performance data to catch friction early and keep adoption moving
- Own commercial outcomes for a defined book of business against clear targets: Gross Revenue Retention, Net Revenue Retention, cross-sell, and net expansion
- Spot expansion opportunities early, own renewals and upsells end to end, and work closely with Sales, Engineering, and CS leadership to turn technical wins into revenue
Requirements & Eligibility
- 5+ years of Customer Success, Account Management or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the Southern Europe region
- Proven experience of owning and managing a defined Book of Business
- Fluent in Spanish and/or Italian (preference for both), and English
- Proven experience working across the Southern Europe market. Knowledge of the landscape and cultural nuances
- Familiarity and experience with building and deploying AI agents
- Strong builder mindset - you thrive in ambiguity and being a pioneer, finding ways to innovate across a full region or market to drive revenue outcomes
- Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
- Proven experience working cross functionally with Sales, Engineering, Product, and Marketing teams
Required Skills & Tech
B2B SaaSDeveloper ToolsAI/MLAPI IntegrationsSDKsCustomer Success