Role Overview
Drive strategic account management, accelerate customer value, drive multi-product adoption, own commercial outcomes, and shape the customer success organization for enterprise and strategic clients across EMEA.
About Elevenlabs
ElevenLabs is an AI research and product company transforming how we interact with technology, offering voice models, agents, creative tools, and APIs to millions of users and enterprises.
Key Responsibilities
- Drive strategic account management across a book of 20-30 enterprise and strategic clients.
- Accelerate customer value through onboarding and long-term adoption initiatives.
- Drive multi-product adoption by analyzing usage and engagement.
- Own commercial outcomes including renewals, expansions, NRR, and GRR.
- Shape the CS organization by partnering with leadership and cross-functional teams.
- Champion customer success excellence and act as the voice of the customer internally.
Requirements & Eligibility
- 7-10 years of experience in Customer Success, Account Management, or Strategic Partnerships within a fast-paced SaaS environment.
- Proven success demonstrating and delivering value for customers leveraging technical or mission-critical products (ideally in AI or related technologies).
- Deep experience operating with strategic accounts in the DACH market
- Strong commercial acumen with a track record of owning and exceeding renewal and expansion goals.
- A builder mindset with a focus on scalable systems, operational excellence, and continuous improvement.
- Exceptional communication and relationship management skills, with the ability to influence stakeholders at all levels of complex organizations.
- Analytical and creative problem-solving abilities, adept at turning insights into strategic opportunities.
- Fluency in English and German is essential additional languages are an asset.
Required Skills & Tech
Customer SuccessAccount ManagementStrategic PartnershipsSaaSAIDACH marketCommercial AcumenEnglishGerman