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Elastic

Actively Hiring

Support Engineering

Remote - United States

Full-time

Role Overview

Providing an expert level of service to our US Federal customers, ensuring technical customer issues are serviced within our contractual SLA, and managed to resolution.

About Elastic

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale, unleashing the potential of businesses and people.

Key Responsibilities

HYRX

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Support Engineering at Elastic | HYRX

Providing an expert level of service to our US Federal customers

Ensuring technical customer issues are serviced within our contractual SLA, and managed to resolution

Maintain strong relationships with our customers for the delivery of technical support

Have a mindset of continuous improvement, in terms of efficiency of support processes and customer satisfaction

Work across multi-cultural and geographically distributed teams

Requirements & Eligibility

Ability to operate in a small team and with an eye for confidentiality
Proven experience in Technical Support in a technology business
A technical background in fields like System Administration, Network Engineering, Software Engineering, etc.
Strong verbal and written communication skills in English
A customer-oriented focus
Experience in a Linux/Unix environment

Required Skills & Tech

Technical SupportSystem AdministrationNetwork EngineeringSoftware EngineeringLinux/UnixElastic Stack

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Role Highlights

Posted Date

2 Oct 2026

Salary

Competitive

Experience

Fresher