Dow jones

Actively Hiring

Client Engagement Specialist

Mumbai, India

Full time

Role Overview

The Client Engagement Specialist (CES) is responsible for managing all renewal aspects of the relationship with a defined set of customers, retaining existing contract revenue within existing buying centers, and supporting new sales.

About Dow jones

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events.

Key Responsibilities

Responsible for owning the retention strategy for assigned Strategic accounts by building and executing a renewal plan
Proactively provide a clear picture to management by highlighting high risk renewal accounts and strategies to mitigate potential losses
Responsible for ensuring appropriate levels of customer training and product utilization
Oversee the overall renewal lifecycle; from pricing and contracting alongside the Account Executive, to invoicing and client support
Support new sales into existing accounts to ensure maximum customer ROI with DJ
Support clients’s transitions from legacy tools to DJ upgrade platforms

Requirements & Eligibility

2-4 years of proven success in client engagement, customer success or account management
Exceptional written and verbal communication skills
Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment
Excellent project management and organizational skills with a keen attention to detail
Proficient in Microsoft Office suite & Google Drive

Required Skills & Tech

SalesforceTableauMicrosoft OfficeGoogle DriveCustomer SuccessAccount Management