Dbs

Actively Hiring

Customer Support

Hong Kong, Hong Kong

Full time

Role Overview

Provide high-quality client service support to Midcap clients, manage and resolve client inquiries, transaction requests, and service issues in a timely and accurate manner.

About Dbs

DBS is a leading financial services group in Asia with a presence in 19 markets, headquartered and listed in Singapore. Recognised globally as World's Best Bank, DBS provides a full range of services in consumer, SME and corporate banking.

Key Responsibilities

Provide high-quality client service support to Midcap clients
Manage and resolve client inquiries, transaction requests, and service issues in a timely and accurate manner.
Collaborate closely with Relationship Managers, Operations, and Product teams to deliver seamless banking solutions.
Support client onboarding, account maintenance, and documentation processes in compliance with regulatory and internal guidelines.
Identify opportunities for process optimization to enhance service delivery and client satisfaction

Requirements & Eligibility

Degree holder with majors in business, economics or finance is preferred.
Ability to communicate with internal and external departments
Good PC skill and good teamwork spirit

Required Skills & Tech

Client ServiceBanking OperationsCommunicationTeamworkPC Skills