Conga

Actively Hiring

Manager Of Customer Success Managers

London, United Kingdom

Full-time

Role Overview

Lead and manage a team of Customer Success Managers (CSMs) in EMEA for a book of global, complex customers who have invested in Conga to power their revenue operations.

About Conga

Conga lines up commercial operations so companies run as connected, smarter businesses by unifying the people and processes that drive commerce.

Key Responsibilities

Lead and manage a team of Customer Success Managers (CSMs) in EMEA for global, complex customers

Drive accountability and adherence to CS Methodology

Build and cultivate deep, trusted and transparent relationships with customers

Ensure that the team is driving towards tangible business outcomes

Act as a cross-functional liaison with all parts of the organization to ensure a unified approach

Requirements & Eligibility

15+ years of Enterprise B2B SaaS Customer Success experience owning accountability for large Enterprise & Strategic-level book of business
Experience driving consistent CS methodology and execution across all CS leaders and individual contributors
Data driven decision making skills
Excellent verbal and written communication skills with VP and above stakeholders
Strong interpersonal skills to build rapport and establish trust

Required Skills & Tech

Customer SuccessB2B SaaSEnterprise SoftwareCustomer RetentionRevenue Operations