Chime

Actively Hiring

Senior Instructional Designer

Remote - USA

Full-time

Role Overview

As a Senior Instructional Designer, you will join Chime's Operations and Member Experience Learning & Development team to design highly engaging, interactive, and modern learning strategies and experiences for our agents across our BPOs.

About Chime

At Chime, we believe that everyone can achieve financial health.

Key Responsibilities

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Built for the developer community.

Act as a learning consultant to our Disputes Experience line of business; gaining a deep understanding of the business and metrics to craft and recommend learning strategies to drive strong business outcomes.

Proactively collaborate with team members, subject matter experts, and stakeholders to identify training needs and objectives.

Flex your analytical muscle to evaluate the effectiveness of learning programs and uncover opportunities to enhance agent skills and performance through learning.

Apply adult learning principles and instructional design standard methodologies to create engaging & interactive learning solutions and compelling course content.

Own the end-to-end design and development of learning content, including modes of assessment to measure the effectiveness and application of training.

Analyze and apply trends and standard methodologies in instructional design and learning technologies to continue to elevate all agents' learning experiences.

Design learning that reflects an understanding of the diversity of learning styles to ensure that your learning solutions resonate with our increasingly global and diverse audience.

Requirements & Eligibility

7+ years of experience designing and developing multi-modality learning (eLearning, instructor-led, video, etc.), including system simulations, branching scenarios, and other in-depth e-learning solutions
Subject matter expertise in adult learning theory and instructional design best practices in all modalities with the ability to convert strategies to effective and engaging learning experiences
Experience analyzing source material and creating design documents to share with developers
Experience leveraging AI tools in your daily workflow to accelerate learning outputs
Experience working in an agile and waterfall (ADDIE) design environment
Excellent communication and relationship skills with strong capabilities to partner with team members across all levels
Strong data analysis skills with experience designing an evaluation strategy using data/metrics to meet business and learning objectives
Demonstrated experience designing and developing high-impact blended learning solutions in 2 or more learning authoring tools (Articulate 360, Camtasia, Adobe Captivate, Adobe Premiere Pro, iSpring Suite, Canva, etc.)

Required Skills & Tech

Instructional DesigneLearningArticulate 360CamtasiaAdobe CaptivateAdobe Premiere ProiSpring SuiteCanvaAdult Learning TheoryData Analysis

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Role Highlights

Posted Date

1 Oct 2026

Salary

$116,000.00 - $160,000.00

Experience

7+ years