Carvana

Actively Hiring

Customer Service Delivery Advocate

Hammond, USA

Full-time

Role Overview

Customer Service Delivery Advocates are responsible for delivering vehicles to customers, managing paperwork, and ensuring a high-quality customer experience while operating custom car haulers.

About Carvana

Carvana is the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500, focused on reintroducing happiness into the car-buying process.

Key Responsibilities

Deliver vehicles straight to customers' doors with custom car haulers
Load and unload vehicles onto the hauler
Regularly inspect the car-hauler to ensure the vehicle remains safe to drive
Complete customer paperwork and include thorough notes in the customer tracking system
Consistently drive safely and maintain a clean driving record

Requirements & Eligibility

At least 2 years of customer-facing experience
Must have or be able to obtain a Notary in local jurisdiction within the first 90 days
Ability to satisfy state-specific requirements related to access DMV/title and registration systems
Must maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy
Availability to work 7 days a week with rotating days off

Required Skills & Tech

Customer ServiceVehicle OperationDocumentationNotary Public