Role Overview
As a Collections Team Leader, you will lead and support a team of up to 8 agents to deliver fair customer outcomes and excellent service. You will coach, develop, and motivate team members, manage performance and key metrics, act as an escalation point, and collaborate with stakeholders to ensure best practices are followed.
About Capital on tap
Capital on Tap started because small businesses were underserved. Today we are a financial platform offering a business credit card, SME-focused spend management platform, savings products, and a growing suite of tools and financial products that make running a small business easier.