Capital on tap

Actively Hiring

Customer Support

Remote - United Kingdom

Full-time

Role Overview

Providing friendly, professional support to customers via phone, email, and live chat, taking ownership of each issue from start to finish.

About Capital on tap

Capital on Tap is a financial platform offering a best-in-class business credit card, SME-focused spend management platform, and savings products to small businesses.

Key Responsibilities

Providing friendly, professional support to customers via phone, email, and live chat

Resolving issues efficiently while taking full ownership of each case from start to finish

Listening carefully to understand concerns and delivering fair, practical solutions

Keeping up to date with products and policies to ensure accurate guidance and information is provided

Proactively identifying ways to improve the customer experience

Recognising customers who may need additional support

Requirements & Eligibility

Strong customer service experience, ideally within a call centre or financial services environment
Strong verbal and written communication skills
Sound judgement and confidence when managing complex or sensitive customer enquiries
Proven ability to handle a high volume of requests while maintaining accuracy and quality
Proactive attitude
Empathetic and curious nature

Interview Process

Stage 1: First stage: 20-minute intro and values call with Talent Partner (Video call). Stage 2: Final stage: 45-minute virtual interview with members of the Customer Service Management team.

Required Skills & Tech

Customer ServiceCall CenterFinancial ServicesLive Chat Support