Braze

Actively Hiring

Principal Customer Success Manager

San Francisco, USA

Full-time

Role Overview

As a Principal Customer Success Manager you will be a senior individual contributor owning some of our most significant customers.

About Braze

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

Key Responsibilities

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Built for the developer community.

Partner with Account Executives to ensure commercial alignment & drive client renewals, retention & net retention targets for your customers

Be your customers’ main point of contact and trusted advisor at Braze

Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze

Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze

Be a strategic thought leader for your customers, analyzing use-cases and recommending market/vertical best practices to enhance client marketing programs

Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development

Coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services

Provide mentorship to colleagues, acting as a subject matter expert

Requirements & Eligibility

Significant project management experience and/or formal certifications (PMP, Agile, etc)
Exemplary written and verbal communication skills coupled with unparalleled follow up skills
Strong technical domain knowledge

Required Skills & Tech

Project ManagementPMPAgileCustomer Success

Ready to apply?

Take the next step and submit your application.

Role Highlights

Posted Date

3 Oct 2026

Salary

Competitive

Experience

Fresher