Anthropic

Actively Hiring

Customer Marketing Manager

San Francisco, USA

Full-time

Role Overview

Anthropic is looking for a Customer Marketing Manager to make sure our most important messages are backed by customers who can speak to them. This role works across regions and customer segments on special projects tied to the company's top priorities.

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole.

Key Responsibilities

Own the customer evidence strategy for the company's top priorities
Bring what customers are telling us back to Product Marketing and Sales
Stand up new programs as company priorities shift
Lead the customer plan for major model and product launches
Partner with Brand and Creative on which customer stories anchor our campaigns
Build proof point libraries and enablement around our key messages
Shape the customer narrative our executives use in keynotes, posts, and customer conversations
Prioritize customer asks when several teams want to tap the same customer

Requirements & Eligibility

Can read a messaging doc and quickly spot what customer proof it needs and where the gaps are
Are a strong writer and interviewer who can get a customer to say something specific and true
Have supported product launches and campaigns with customer proof
Have built sales enablement that sales teams kept using after launch week
Are comfortable with technical products
Have 7+ years in B2B marketing, with time in both product marketing and customer marketing

Required Skills & Tech

Product MarketingCustomer MarketingB2B MarketingSales EnablementClaude