Fullstack Software Engineer at Alan

Design and ship LLM-powered agents that understand a member's request, reason over their contract, claims and history, and take real actions on their behalf

Make our agents interoperate with other AI agents across Alan, such as Mo: handing off conversations, sharing context and calling each other's capabilities

Bring automated resolution to new channels, starting with AI phone support: real-time voice conversations with the same quality bar as written ones

Own evaluation: build datasets, automated evals and quality monitoring so we know an agent is right before members see it

Measure and improve resolution rate, answer quality and member satisfaction in production

Work hand in hand with care experts and product to identify the next topics the AI can fully resolve

Alan

Fullstack Software Engineer

Role Overview

About Alan

Key Responsibilities

Requirements & Eligibility

Required Skills & Tech