Aidash

Actively Hiring

Technical Support Engineer

Gurugram, India

Full-time

Role Overview

We are looking for a technical support engineer to join our team in Gurgaon (hybrid) and help keep our production systems healthy through the night.

About Aidash

AiDASH is leading the PreventionFirst movement for electric utilities and transforming grid resilience through its pioneering platform that unifies vegetation, asset, storm, and wildfire intelligence.

Key Responsibilities

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Monitor application health and respond to alerts across production systems during your shift

Own incident management – identify, triage and drive incidents to resolution, escalating to the right team when needed

Investigate issues using logs and database queries to find the root cause

Track tickets against SLA commitments and flag anything at risk of breach

Draft clear, accurate responses to customers and internal stakeholders, and join customer calls as needed

Requirements & Eligibility

Freshers with strong technical fundamentals are welcome, as are candidates with 1–2 years of experience in technical/production support, L1/L2 support, or a similar ticket-driven role
Comfortable with SQL – able to query and reason about data
Ability to read and troubleshoot API/backend logs and errors (HTTP status codes, request/response payloads)
Working knowledge of Jira – ticket triage and writing clear technical updates
Strong communication – written and verbal
Willingness to work primarily night shifts (10:00 PM – 7:00 AM IST) on a rotational basis, with a hybrid setup from Gurgaon

Required Skills & Tech

SQLAPIJiraL1/L2 SupportTechnical Support

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Role Highlights

Posted Date

7 Oct 2026

Salary

Competitive

Experience

0-2 years